Professional Handyman Services

FixIt Mobile App

COMPANY

FixIt

ROLE

UI/UX Designer

EXPERTISE

Mobile App Design

YEAR

2025

Project description

FixIt is a mobile app that connects homeowners in Lagos with verified, reliable handymen. It eliminates the stress of finding home repair help through transparent profiles, real reviews, and a secure, upfront booking and payment system.

Challenge: Finding a reliable plumber, electrician, or carpenter in a busy city like Lagos is a frustrating process. Homeowners often rely on word-of-mouth, leading to a lack of trust, inconsistent pricing, and no way to verify the quality of work before hiring. The process is stressful and time-consuming.

The challenge

To create a trustworthy, and simple mobile experience that empowers users to discover, filter, book, and pay for verified professional handymen with complete transparency. The goal is to turn a chaotic process into a seamless digital service.

Understanding the user

Home emergencies are stressful for everyone, irrespective of income or profession. My focus was on creating a safe, transparent bridge between people who need help and skilled professionals willing to provide it.

Key Pain Points:

  • Trust Deficit: "Who is this stranger entering my home, and are they qualified?"

  • Price Uncertainty: "Why is the price always a surprise at the end of the job?"

  • Booking Friction: "I need to schedule this for a specific time, not just 'whenever they are free'."

Actions taken

A. Discovery & Building Trust

The home screen is designed for speed and confidence. I used clear, scannable categories to lower cognitive load. To address the trust issue immediately, I included a "Recommended for you" section featuring top-rated pros with high-quality profile photos.

Key Features:

  • Verified Badges: Prominently displayed on profiles to provide instant reassurance.

  • Smart Filters: Allowing users to quickly narrow down results by specific service type (e.g., "Drainage," "Installation") and price range.


B. Making an Informed Decision

A handyman's profile serves as their digital resume. I designed this page to answer every question a user might have before they commit.

Key Feature: Highlighting a clear 4.0+ rating, total review count, and detailed, read-able reviews from other users.



C. Closing the Loop: Booking & Payment

This flow is where the core problem of logistics is solved. It transforms a vague request into a confirmed appointment.

Key Features:

  • Precise Scheduling: Users select a specific date and a 2-hour time slot, giving them control over their day.

  • Transparent Pricing: The "Review & Pay" screen breaks down the subtotal and processing fees before payment, eliminating end-of-job price surprises.

  • Confirmation: A clear success modal provides the final psychological reward and assurance that help is on the way.


Visual Style

I chose a clean, sophisticated aesthetic to differentiate FixIt from the cluttered and chaotic nature of the traditional handyman market. The use of ample white space, professional typography, and a soft blue accent color creates a feeling of calm, professionalism, and reliability.

Reflection

A beautiful interface is only the beginning. The real value lies in the logic of the user flow—anticipating questions (like "What's included?") and providing answers at the exact right moment.

For a future iteration, I would explore adding a "Live Tracking" feature to show the handyman's real-time location en route, further enhancing trust and reducing anxiety for the user.